Dental • Manchester, CT
Manchester Dental Practice Books 40 New Patient Calls Per Month
AI voice agent, automated reminders, and reputation management turned a busy practice into a well-oiled machine.
40
New Patient Calls/Mo
-22%
No-Show Rate
4.8★
Google Rating
15h
Admin Time Saved/Week
The Challenge
Dr. Sarah's dental practice in Manchester was growing — but her front desk couldn't keep up. During peak hours, calls went unanswered. Online booking wasn't set up. Patients were going to competitors who answered their phones.
No-show rate was 18%. Review requests were inconsistent. The Google Business Profile had 23 reviews averaging 3.9 stars — with several unanswered negative reviews sitting there.
The Solution
- Voice Agent — Answered overflow calls during business hours, booked appointments directly into Dentrix
- Reminder System — Automated text reminders 48 hours and 2 hours before appointments
- Review Engine — Sent automated review requests 24 hours after each appointment
The Results
In 90 days, the practice went from missing 30% of calls to answering 98%. No-shows dropped from 18% to under 4%. The review campaign generated 47 new Google reviews in 3 months — average rating climbed from 3.9 to 4.8 stars.
Dr. Sarah stopped spending 3 hours every evening on appointment confirmations and started leaving at 5 PM.
"I was paying a front desk person $38K a year and they still couldn't catch every call. The AI voice agent costs less than half that and works 24/7. Our phone never rings more than twice anymore. It's honestly embarrassing that I waited this long."
— Dr. Sarah, Manchester Dental Practice
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